AI systems
Conversational AI & Chatbots
Chat, SMS and DM assistants that answer questions, qualify enquiries and book calls, with a clear handoff to your team.
Interactive demo · illustrative data
See it working.
Click through it yourself. Nothing here is connected to a real account.
What you’ll do · about 30 seconds
- A customer messages at night.
- Chloe replies in seconds.
- Switch to “Ask me first” and approve it yourself.
What this could be worth · example maths
Replying in 6 seconds instead of 3 hours saves 8 of 100 monthly enquiries. At £1,500 a job: ≈ £144,000 a year
The problem
Why businesses come to us.
Enquiries arrive at all hours across web chat, SMS and social messages. Slow replies lose interest, and generic bots frustrate the people you want to win.
What’s included
- Assistants trained on your offer and FAQs
- Qualification and booking inside the conversation
- Web chat, SMS and social message channels
- Human handoff rules for sensitive questions
- Conversation logs connected to your CRM
What changes
What it means for your team.
01
Every enquiry gets an immediate, useful reply
02
Qualified people book without waiting for your team
03
Your team handles the conversations that need them
Works well with
Connect it to the rest of the system.
Before we start
Who this is for.
We would rather tell you now than halfway through a build.
A good fit
- Businesses getting enquiries by text, DM and chat faster than they can reply
- Teams that lose leads out of hours
Not the right fit
- Businesses that want the AI to make promises a person should make
- Anyone without clear answers we can teach it
Questions
What businesses ask us about conversational ai & chatbots.
Not covered here? Book a call and ask us.
What can an AI chatbot do for a business?
Answer common questions from your approved information, ask qualification questions, book calls into your calendar and pass the conversation to your team with a full record. It works across web chat, SMS and social messages.
How do you stop an AI chatbot giving wrong answers?
The assistant is limited to information you have approved, says when it does not know, and hands over to a person. Sensitive topics such as complaints, money and regulated advice go to your team. This matters legally: in Moffatt v Air Canada (2024) a tribunal held the airline liable for wrong information given by its chatbot.
Will people know they are talking to an AI?
Yes. Our assistants tell people they are automated and offer a route to a person.
Does it connect to our CRM?
Yes. Every conversation is logged against the contact in your CRM, with the answers given and the next step, so your team can pick it up without asking again.
Guides
Before you build conversational ai & chatbots.
Custom AI chatbot or off-the-shelf chatbot?
When a template tool is enough and when a custom build pays for itself.
Read the guideGUIDEHow to test an AI agent before it talks to a customer
The question set, the awkward cases and how to launch in stages.
Read the guideGUIDE7 decisions to keep human in an AI workflow
What AI should prepare but never decide, and how to keep review fast.
Read the guidePRICINGWhat does an AI chatbot cost?
Build and running costs, and why testing and limits are part of the price.
Read the guideINDUSTRY GUIDEPatient booking and follow-up automation for clinics
Enquiry, booking, reminders, follow-up and rebooking, connected to the booking system you already use.
Read the guideINDUSTRY GUIDEMed spa automation: from inquiry to rebooking
For US med spas: the patient journey connected to the software you already use.
Read the guideINDUSTRY GUIDEAI chatbot development in Manchester
Enquiries answered out of hours, with a clear handover to your team.
Read the guideGUIDEHow to choose an AI automation agency
Six questions to ask any agency, and the red flags to watch for.
Read the guideCOMPARISONNo-code tools or a custom build?
Where no-code is enough and the signs you have outgrown it.
Read the guideReady to talk about conversational ai & chatbots?
Book a free call. Tell us where you are and what is getting in the way, and we will scope it before anything is built.