These terms govern your use of the Agentryx platform at agentryx.io and its subdomains (the “Service”), provided by Agentryx Ltd, a company registered in England & Wales (“Agentryx”, “we”, “us”).
By creating an account or using the Service you agree to these terms. If you’re agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.
1. The Service
Agentryx is a multi-tenant SaaS platform for lead-generation agencies. The Service includes the agency dashboard at app.agentryx.io, the per-agency client portal at {slug}.agentryx.io, and any integrations or features we make available to your plan.
We may add, change or remove features over time. We’ll give reasonable notice of material changes that reduce the value of your subscription.
2. Accounts
You’re responsible for keeping your login credentials safe and for everything that happens under your account. Notify us immediately at security@agentryx.io if you suspect unauthorised access.
One person, one account. Don’t share login credentials. Workspace owners can invite team members through the dashboard, subject to seat limits in their plan.
3. Plans and billing
- Every self-serve tier ships with a 7-day free trial. We collect your card at signup so day 8 just works; cancel any time before day 8 and you’re not charged.
- Plans renew automatically each month (or year, if billed annually) until cancelled. Prices are in USD and exclusive of VAT, which we’ll add where applicable.
- You can cancel any time from the Billing page. Cancellation takes effect at the end of the current billing period; we don’t pro-rate refunds for partial months.
- If a payment fails, we’ll retry and email you. Persistent non-payment may lead to suspension or termination.
- Plan changes (upgrade or downgrade) take effect immediately, with charges pro-rated.
- Annual plans are billed in advance. Refunds for unused months on annual plans are at our discretion and not generally given.
4. Acceptable use
You agree not to:
- use the Service to send spam or unsolicited communications;
- upload, store or transmit content that is unlawful, harmful or infringing;
- use the Service to process personal data of clients you don’t have a lawful business relationship with;
- attempt to access workspaces or data belonging to other customers, probe our security, or interfere with our infrastructure;
- scrape, mirror or systematically extract Service content;
- reverse engineer, decompile or attempt to derive source code from the Service, except to the limited extent UK law permits;
- resell or sub-license the Service without a written agreement.
We can suspend or terminate workspaces that breach these rules, with notice where practical.
5. Your content
You keep ownership of the content you upload to your workspace (client records, board cards, messages, creatives, reports - “Customer Content”). You grant us a non-exclusive, worldwide licence to host, copy, transmit and display Customer Content solely to operate the Service for you and the users you’ve authorised.
You’re responsible for having the rights to upload and process the Customer Content, including any personal data of your clients. Our role with respect to Customer Content is described in our Privacy Policy.
6. Our intellectual property
The Service, including its software, design, branding and documentation, is owned by Agentryx and protected by intellectual property law. These terms don’t grant you any rights in our IP beyond the right to use the Service in line with your subscription.
7. Confidentiality
Each party agrees to keep the other’s non-public information confidential and to use it only to perform under these terms. This obligation survives termination for three years.
8. Data protection
For personal data Agentryx processes on your behalf (your Customer Content), we act as a processor and you act as the controller. Our Data Processing Addendum is available on request to privacy@agentryx.io and is incorporated into these terms when signed.
9. Service availability
We aim to make the Service available 99.9% of the time, measured monthly, excluding scheduled maintenance and force-majeure events. We don’t guarantee uninterrupted or error-free service. If we materially fail to meet this target, contact us at hello@agentryx.io and we’ll discuss a service credit on a case-by-case basis.
10. Suspension and termination
We can suspend or terminate your access if:
- you breach these terms and don’t cure the breach within 14 days of notice;
- your payment is more than 30 days overdue;
- required by law or to protect the Service or other customers.
You can terminate at any time by cancelling from the Billing page. On termination, your data is soft-deleted for 30 days (during which you can request export or recovery) and then permanently deleted, except records we’re legally required to retain.
11. Warranties and disclaimers
We provide the Service with reasonable care and skill. Beyond that, the Service is provided “as is” and we disclaim all other warranties to the maximum extent the law allows, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Liability
Nothing in these terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for fraud).
Subject to that, our total aggregate liability under or in connection with these terms is capped at the fees you paid us in the 12 months immediately before the event giving rise to the claim. We’re not liable for indirect, consequential, or special damages, lost profits, lost revenue, or loss of data beyond what we’d have paid you to recover from our most recent backup.
13. Indemnity
You’ll indemnify Agentryx against third-party claims arising from your Customer Content, your use of the Service in breach of these terms, or your misrepresentation of your authority to bind your organisation.
14. Changes to these terms
We’ll update these terms as the Service evolves. Material changes (those that materially reduce your rights or increase your obligations) will be notified by email to the workspace owner at least 30 days before they take effect. Continued use after the effective date means you accept the change. If you don’t accept, you can cancel.
15. Governing law and disputes
These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over any disputes arising under them, except that we may seek injunctive relief in any competent court to protect our IP or Service.
16. Miscellaneous
- These terms (with the Privacy Policy and any DPA) are the entire agreement between us regarding the Service.
- If any provision is unenforceable, the rest stays in force.
- Failure to enforce a right isn’t a waiver of that right.
- You can’t assign these terms without our written consent. We can assign them to an affiliate or in connection with a merger or sale.
- Notices to us: hello@agentryx.io. Notices to you: the email associated with your workspace owner account.