Clinic and med spa automation in Manchester

Where Manchester clinics lose bookings

Clinics rarely lose clients because of the treatment. They lose them in the minutes and days around it:

• Slow replies. Someone enquires about lip filler or skin boosters at 9pm, messages three clinics, and books with the first one that answers properly.
• Scattered enquiries. Instagram DMs, Facebook, website forms, WhatsApp and phone calls all land in different places, so some are never answered.
• No-shows. Empty chairs where a reminder or a deposit would have kept the slot filled.
• Missed rebooking. Treatments like toxin and skin programmes have a natural rebooking window, and clients drift away when nobody prompts them.
• Too few reviews. Happy clients would leave a review if they were asked at the right moment.

What we build for clinics and med spas

• Instant enquiry replies by text and email within minutes, day or night, with a link to book a consultation.
• One inbox and CRM that pulls enquiries from your website, social ads and forms into one pipeline, so you can see every lead and where it stands.
• Booking and deposits connected to the booking software you already use, such as Pabau, Fresha, Phorest or Consentz.
• Reminders before each appointment, and a quick way to reschedule instead of not turning up.
• Rebooking prompts timed to each treatment, so clients come back when they are due.
• Review requests sent after a good appointment, with a private route for anyone who is unhappy.
• Follow-up sequences for people who enquired but did not book, with useful information rather than hard selling.

Anything clinical stays with your practitioners. AI can answer questions about opening times, prices you have approved, aftercare you have written and how to book, but it does not give medical advice.

Case study: CAVE Clinic, Manchester

CAVE Clinic is an aesthetics clinic and med spa in Manchester. Treatment enquiries came in from several places, and chasing each one by hand took time away from clients. We built the clinic a treatment funnel, a CRM holding every enquiry in one pipeline, an online booking system connected to it, and automations for instant replies, confirmations, reminders and follow-up.

Read the CAVE Clinic case study.

Working with the tools Manchester clinics already use

We do not ask you to change your booking software. We connect to it and build around it. If your current setup cannot do something, such as sending a rebooking prompt at the right interval for each treatment, we add that piece rather than replacing everything.

Everything is built in your own accounts. You own the system, the client data and the automations, and you can see exactly what each one does.

Data protection and patient trust

Clinics hold sensitive information, so we design for it from the start: client data stays in your own accounts, access is limited by role, and messages that go out in your name are written and approved by you. We keep medical questions with your practitioners and avoid putting health details in text messages. If you are regulated by the CQC or work with prescribers, we build around those processes rather than working around them.

How pricing works

Every project is scoped and priced in writing before anything is built, so you know exactly what you are getting and what it costs before you commit.

Most clinic systems go live in about 14 days after the scope is agreed, and ongoing support is optional.

Clinics we work with around Manchester

We work with clinics across Manchester city centre, Wilmslow and Alderley Edge, Altrincham and Hale, Stockport, Salford, Bolton and Warrington, and with clinics across the UK. See our main Manchester AI automation agency page or our healthcare work.