Industry-specific solutions
Systems for waste management.
Get every collection logged without the paperwork. Connect collection requests, driver updates, proof of collection and the records digital waste tracking needs.
- Commercial waste collection
- Skip hire
- Recycling and resource recovery
- Hazardous and specialist waste
What gets in the way
Where waste management businesses lose time.
The same three problems come up again and again. Each one has a fix that does not depend on anyone remembering.
Customers ring about missed or late collections
A customer rings to say their bin wasn’t emptied. The office finds the round, rings the depot, waits, and rings the customer back.
The crew records why a lift didn’t happen, and the customer is told straight away with the reason and the next date.
Drivers ring in about blocked access or contaminated bins
Crews ring in about blocked access or contaminated bins, and the note ends up on a pad or in someone’s head.
The crew picks the reason, takes a photo, and the time and location go on automatically.
Tickets and photos get matched to jobs by hand before anything is invoiced
Tickets, weights and photos get matched to jobs by hand, so the invoice waits and credits go out without evidence.
Tickets flow to the invoice, and every credit or extra charge is approved by a person with the photo in front of them.
How it connects
One connected workflow.
Choose your kind of business. Each step hands over to the next automatically, with your team stepping in where judgement matters.
- 01
Contract set up
Each customer’s collections are set up once and land on the right round.
The system
- Adds the collections to the round
- Sends round changes to the crew’s phone
- Confirms the schedule with the customer
Your team
Your team agrees the service with the customer.
- 02
On the round
The crew works through the round on their phone.
The system
- Shows the stops in order
- Records each lift
- Records a missed lift with a reason, photo and location
Your team
The crew decides what’s safe to lift.
- 03
Customer told
The customer hears about a missed lift before they think to ring.
The system
- Tells them the reason and the next date
- Answers “was my bin collected” from the record
- Books a re-send within your rules
Your team
A person handles anything outside the rules.
- 04
Invoice
Lifts and tickets flow through to the invoice.
The system
- Builds the invoice from the lifts
- Suggests contamination or overweight charges
- Shows anything disputed
Your team
A person approves every credit and extra charge.
- 01
Booking
A skip or one-off job is booked by phone, web or message.
The system
- Logs the booking
- Checks the address and access
- Confirms the date with the customer
Your team
Your team handles permits and anything unusual.
- 02
Delivered
The driver records the drop with a photo.
The system
- Records the drop and position
- Tells the customer it’s there
- Notes any access problem
Your team
The driver decides where it’s safe to place.
- 03
Collected
The driver records the collection, and the weighbridge ticket is matched to the job.
The system
- Records the collection with a photo
- Matches the weighbridge ticket
- Flags anything overweight or contaminated
Your team
A person decides on any extra charge.
- 04
Paperwork and invoice
The waste paperwork and the invoice come from the same record.
The system
- Keeps the transfer paperwork on the job
- Builds the invoice
- Shows anything unbilled
Your team
A person checks and sends the invoice.
What we build
Everything we can fix for waste management.
Nobody needs all of it on day one. We start with whatever is costing you the most and add the rest once it’s working.
Customer contact
Calls, enquiries and follow-up. Every customer gets a reply.
Automation
Connected workflows. Less repetitive work for your team.
Custom software
Dashboards, portals and tools. Built for the way you operate.
AI systems
Your business knowledge. Put to work with human oversight.
How we build
Built for the round.
Waste work carries paperwork, crews’ safety and money. These are the rules we work to.
Waste regulation and duty of care stay with your business. We set the system up around your procedures.
See how we workEvidence before money
Credits and extra charges are approved by a person with the photo and the record in front of them.
A record of every stop
Every lift and missed lift is logged with the time, the location and the reason.
Access by role
Crews, planners and managers each see what their job needs. Customers only see their own sites.
Your data stays yours
Your data is yours, and if you leave we export it for you in a standard format. Hosting and retention are agreed with you in the written scope.
Questions
What waste management businesses ask us.
If your question isn’t here, ask us on a 30-minute call.
Do we have to replace our routing system?
No. Agentryx One connects to your routing or telematics, weighbridge and accounting software rather than replacing them.
Who decides on credits and contamination charges?
A person, every time. The system can suggest one, with the photo attached, and your team approves it.
Can it help with waste tracking records?
Yes. Each lift is recorded with the time, location, weight where there is one, and photos, so the paperwork comes from the same record.
Can we start with one depot?
Yes. We usually start with one depot or one round, run it next to what you do now, and compare the calls and re-sends.
How long does it take, and what does it cost?
It depends on how many sites and people it covers. We start with a 30-minute call, show you a demo of your system and run a pilot with one team. It runs on a contract, priced for your business once you’ve seen it working.
Guides
Guides for waste management businesses.
Missed collections: how to stop the calls, re-sends and credits
What the crew records, what the customer is told, and who decides the credit.
Read the guideGUIDEWhat to automate first in a service business
Start with the task that causes the most chasing. A five-question scoring test.
Read the guideGUIDEHow to switch systems without breaking your business
List everything, build an import you can rerun, run both side by side, then switch.
Read the guideLet’s map your waste management workflow.
Start with a 30-minute call. We look at how your business runs and build a demo of your system before we speak again.