Industry-specific solutions
Systems for transport & logistics.
Fewer calls asking where the delivery is. Connect bookings, ETA updates, proof of delivery and invoicing in one flow.
- Haulage and distribution
- Courier and last-mile delivery
- Warehousing and fulfilment
- Specialist and two-person delivery
What gets in the way
Where transport & logistics businesses lose time.
The same three problems come up again and again. Each one has a fix that does not depend on anyone remembering.
Customers ring all day asking where their delivery is
Customers ring and email all day asking where their delivery is. The office looks it up, rings the driver, and rings the customer back.
Customers get told at the moments they care about, with a link to the ETA and the proof of delivery.
Proof of delivery gets matched to orders by hand
The proof of delivery is on a handheld or in a folder, and someone matches it to the order by hand before the invoice can go out.
The signature, photo and time are captured on the driver’s phone and attached to the job and the invoice.
Bookings come in by email, phone and portal and get typed in again
Bookings come in by email, phone and portal, and someone types them into the system again.
Every booking is logged once, from wherever it comes in, and goes straight onto the plan.
How it connects
One connected workflow.
Choose your kind of business. Each step hands over to the next automatically, with your team stepping in where judgement matters.
- 01
Booking
A booking from email, phone or portal becomes a job on the plan.
The system
- Logs the booking from any channel
- Checks the details needed to plan it
- Sends the customer a confirmation and tracking link
Your team
Your office handles anything that doesn’t fit the plan.
- 02
Out for delivery
On the day, the customer gets a tighter window and the same link.
The system
- Sends the morning update
- Updates the ETA when it moves
- Tells the customer if it’s delayed, with a reason
Your team
Your planner decides whether to rebook a late drop.
- 03
Delivered
The driver captures the proof of delivery on their phone at the door.
The system
- Takes the signature, photo and time
- Puts it on the tracking link
- Records a failed drop with the reason
Your team
Customer service sorts any rebooking.
- 04
Invoice
The POD is already on the job, so the invoice goes out with it.
The system
- Attaches the POD to the invoice
- Builds the invoice from the completed jobs
- Shows anything waiting on paperwork
Your team
A person approves credits, refunds and claims.
- 01
Collection booked
A collection or return request becomes a job with the address and the goods.
The system
- Logs the request
- Offers a collection slot
- Sends the customer the details
Your team
Your team handles anything unusual about the goods.
- 02
Collected
The driver records what was collected, with photos of its condition.
The system
- Records the items and their condition
- Notes any damage with photos
- Updates the customer
Your team
A person decides on anything damaged.
- 03
Back at the depot
The goods are booked back in against the job.
The system
- Matches the goods to the job
- Flags anything missing
- Updates the customer
Your team
Your warehouse team checks the goods in.
- 04
Closed
The job is closed and the customer has the record.
The system
- Sends the customer the final record
- Raises any charge for a person to approve
- Shows open returns in one list
Your team
A person approves any charge or credit.
What we build
Everything we can fix for transport & logistics.
Nobody needs all of it on day one. We start with whatever is costing you the most and add the rest once it’s working.
Customer contact
Calls, enquiries and follow-up. Every customer gets a reply.
Automation
Connected workflows. Less repetitive work for your team.
Custom software
Dashboards, portals and tools. Built for the way you operate.
AI systems
Your business knowledge. Put to work with human oversight.
How we build
Built for the road.
Logistics work carries customers’ goods, drivers’ safety and money. These are the rules we work to.
See how we workNo calls to drivers at the wheel
The office can see where a job is without ringing the driver.
The AI only says what the system shows
It never guesses an ETA or promises a time the system doesn’t have.
People approve money
Claims, damaged goods, credits and refunds always go to a person.
Your data stays yours
Your data is yours, and if you leave we export it for you in a standard format. Hosting and retention are agreed with you in the written scope.
Questions
What transport & logistics businesses ask us.
If your question isn’t here, ask us on a 30-minute call.
Do we have to replace our TMS?
No. Agentryx One connects to your TMS, telematics and accounting rather than replacing them, so the updates work from data you already have.
What if our system already sends updates?
Then we look at whether they go out at the right moments and explain failed drops. Sometimes that’s all it needs.
What does the AI do with a complaint?
It logs it with the details and the POD attached and hands it to a person. It doesn’t handle complaints or claims on its own.
Can we start with one depot?
Yes. We usually start with one depot or one customer as a pilot, then roll it out.
How long does it take, and what does it cost?
It depends on how many sites and people it covers. We start with a 30-minute call, show you a demo of your system and run a pilot with one team. It runs on a contract, priced for your business once you’ve seen it working.
Guides
Guides for transport & logistics businesses.
How to cut the “where is my delivery” calls
The updates customers actually want, and getting proof of delivery onto the invoice.
Read the guideGUIDEHow to test an AI agent before it talks to a customer
The question set, the awkward cases and how to launch in stages.
Read the guideGUIDEHow to switch systems without breaking your business
List everything, build an import you can rerun, run both side by side, then switch.
Read the guideGUIDE7 decisions to keep human in an AI workflow
What AI should prepare but never decide, and how to keep review fast.
Read the guideLet’s map your transport & logistics workflow.
Start with a 30-minute call. We look at how your business runs and build a demo of your system before we speak again.